Delivery & Return Policy
We deliver products all over Nepal, based on the customer’s chosen delivery location.
For physical products, if an item is damaged or incorrect, we offer an exchange only—no refunds.
For digital products, no return or refund is available once purchased.
Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message on Gmail
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
If the product is damaged or incorrect, customers have the right to request an exchange within 10 days of receiving the item. Refunds are not provided—only exchanges.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Mero Digital Desh store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If your product hasn’t arrived on time, please contact our customer support directly via WhatsApp at 9822700001.
For digital products: Yes, we deliver even on public holidays.
For physical products: No, we do not deliver on public holidays.
Delivery typically takes 3 to 5 business days, depending on your location and the size of the product.
If you receive a wrong or damaged product, we will replace it after verifying the product and its condition. No refunds are provided—only exchanges.
